Deposits are credited automatically only when the asset and the network match what you chose on the Receive page. These deposits are not credited automatically:

coins sent over a different network than the one you chose (for example, a token sent over another chain);
a token that Strade does not list for that network;
a deposit without the required memo (tag) or with a wrong one;
an amount below the minimum deposit.

What to do:

Do not send more to the same address until the case is clear.
Send a recovery request through the support form: tick My deposit was not credited (wrong network, no memo, unsupported token): request a recovery and fill in the transaction ID, the network you sent over, the coin or token and the amount. In the message, give the date and the deposit address.

Recovery is done on request only: our team checks each case by hand, a recovery fee is deducted from the recovered amount, and there is no guaranteed time. Deposits sent over another compatible network (Ethereum, BNB Smart Chain, Arbitrum, Optimism, Avalanche C-Chain, Polygon) to your Strade address can usually be recovered; an unlisted token only sometimes. Deposits over a network Strade does not support and deposits below the minimum cannot be recovered. Details: Can a deposit that was not credited be recovered?

Always check the network before sending: How do I deposit crypto?

Stay safe: Strade support never asks for your password, 2FA codes or seed phrase. Our recovery fee is only deducted from the recovered amount: anyone who asks you to pay or to send coins to "recover" a deposit, or asks for your seed phrase, is a scammer.

I sent crypto to the wrong network or sent an unsupported token