General
Strade.io and its affiliates (hereinafter "Strade", "we", "us" or "our") are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, governs our collection, processing, and use of your Personal Information. We define "Personal Information" as any information that identifies you personally, for example, your name, address, e-mail address, trading activity, etc.
The types of Personal Information we collect may include:
1. Your name
2. Your photographic identification
3. Details from your ID documents (e.g., driver’s license, passport), including numbers, dates of issue and expiration, photographic identification, address, etc.
4. Your address
5. Your email
6. Your IP address, browser, and operating system information
7. Your banking details, including account numbers
8. Your date of birth
9. Your trading activity
We will process your Personal Information solely to provide you with the services you request and to meet legal and regulatory obligations related to those services.
We may use your Personal Information for the following purposes:
1. To allow you to open and operate an account on the exchange.
2. To enable you to complete transactions on the exchange.
3. To respond to your queries if you contact us.
4. To analyze usage of our site.
5. To comply with regulatory requirements, such as taxation, anti-money laundering, fraud prevention, and statistical reporting.
6. To provide you with information about products and promotions that may interest you, either from us or third parties, but only if you have expressly consented to receive such information.
7. For market research purposes (e.g., surveying our users’ needs and opinions on our performance). Unless you consent, data used for this purpose will be anonymized.
IP Addresses
We may collect information about your computer, including your IP address, operating system, and browser type, for system administration and to generate aggregate reports for our advertisers. This data is statistical and will not be used to identify any individual.
Cookies
We use cookies—small data files stored on your computer's hard drive—to evaluate the effectiveness of our site, analyze trends, and administer the exchange. Cookies help us determine which parts of our site are most visited and identify any access difficulties, enabling us to improve your experience by providing more of the desired features and information. We also use similar technologies, such as web bugs or clear GIFs (often stored in emails), to confirm receipt and response to our emails and to deliver a personalized experience. We may work with third-party service providers to help us better understand site usage; these providers may place cookies on your computer and receive information from us, which is then aggregated into reports used solely for improving our services.
Disclosure of Personal Information
We use your Personal Information for the purposes stated when you provide it and as described in this Privacy Policy, and as permitted by law. With your express consent or as necessary for providing you with the requested service, we may share your Personal Information with our affiliates, agents, representatives, trusted service providers, and contractors. We may also share your Personal Information with financial institutions, insurance companies, or other companies in the event of a merger, divestiture, or other corporate reorganization, and we will notify you of such sharing so that you may exercise your rights, if applicable. In addition, we may share your Personal Information with law enforcement or regulatory agencies as required by law. Due to legal restrictions, we may not be able to inform you of such disclosures. Any third party receiving your Personal Information is contractually bound to protect it and use it only for the purposes we specify, unless otherwise required or permitted by law.
Your Rights
You have the right to access your Personal Information and request the correction, updating, or blocking of any inaccurate or incomplete data by contacting us at the email address provided on our website or through your account profile (if applicable). Upon your written request, we will inform you of the Personal Information we hold about you, as well as its general use and disclosure. We will also provide you with a copy of the Personal Information we have retained. A minimal fee may be charged for providing additional copies to cover administrative costs.
You may also request the deletion or destruction of your account and Personal Information by emailing us. Strade will process your request immediately, unless it conflicts with our legal or regulatory obligations. You may also request that we transfer your Personal Information to another controller of your choice. To ensure the confidentiality, integrity, and availability of your information, we may require you to verify your identity by providing identification documentation or using other methods before assisting you in exercising your rights. If you refuse to verify your identity, we may restrict processing until we can confirm that such actions truly reflect your wishes.
To reduce the risk of fraud, money laundering, and abuse of our services, we may use automated processing and profiling to analyze your identification, transactional, and behavioral patterns. If you do not consent to this automated processing, we may be unable to provide some or all of our services. If you believe that this processing may be detrimental, please contact us for further information.
Security
We have implemented technical and organizational measures to ensure the confidentiality of your Personal Information and to protect it from loss, misuse, alteration, or destruction. Only authorized Strade personnel have access to your Personal Information, and they are required to treat it as confidential. Where you consent, or when required by law, we will share your Personal Information with third parties to provide you with the requested service or to fulfill legal or regulatory obligations, subject to contractual arrangements that require equivalent security measures. These security measures are periodically reviewed in light of legal and technological developments. In the event of a personal data breach or failure of these protective measures, we will notify you immediately without undue delay.
Links
Our Site may contain links to third-party websites and resources. This Privacy Policy applies solely to our Site. Accessing these third-party sites or resources will take you away from our Site. We do not control these third-party sites or their content, and you agree that we are not responsible for any issues, including but not limited to content, policies, failures, promotions, products, or services, that may arise from accessing those sites. We encourage you to review the policies, rules, and terms of each site you visit.
Retention of Personal Information
Your Personal Information is stored on our servers. Access to this information is granted to Strade employees both within and outside the European Union, all of whom adhere to strict data security principles. We retain your Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy and to meet our legal and regulatory obligations. In accordance with record-keeping requirements for anti-money laundering, taxation, and corporate legal obligations, we will retain account information and Personal Information for at least ten years after a user closes their account. Data stored solely for regulatory purposes will be protected from unnecessary processing and retained only for the purpose of providing information or access to relevant authorities.
Disposal of Personal Information
Once we are no longer obligated to provide you with the requested service or to retain your Personal Information for legal or regulatory purposes, we will anonymize or dispose of your Personal Information in accordance with accepted industry and security standards, ensuring it cannot be retrieved or associated with you. In cases where immediate deletion is not possible (e.g., archived backups), we will maintain a log of the Personal Information that should be removed if backup data is ever restored.
Marketing
During registration or after registration, we will ask for your consent by offering you the option to select marketing preferences on your account profile. This allows us to contact you or use your Personal Information for marketing purposes. You have the right to withdraw your consent at any time by unchecking the marketing preferences on your account profile or by contacting us via email.
Data Protection Supervisory Authority
If you believe that we are not adhering to the terms of this Privacy Policy or if you wish to file a complaint, you may contact the appropriate Data Protection Supervisory Authority.
Changes
Our site policies, content, information, promotions, disclosures, disclaimers, and features may be revised, modified, updated, or supplemented at any time without prior notice, at the sole discretion of Strade. If we change this Privacy Policy, we will notify all users by posting a notice on our Site and updating the Privacy Policy accordingly. If we believe these changes may affect your rights, we will request your confirmation of acceptance before continuing our relationship with you.
Fraud, Phishing and Email Scams Disclaimer
Please note that Strade is not partnered with any entities that present themselves as customer support agents, offering assistance via phone or social media in exchange for money. Remember: genuine customer support is provided exclusively through the Strade website and is always free of charge.
Contact Us
If you have any questions, comments, or concerns that are not specifically related to our Privacy Policy or our practices concerning the exchange, please contact us at the email address provided on our website.
