Some withdrawals to the blockchain get the status Under review: our team checks them before they are sent. This protects your funds and the exchange. You do not need to do anything.

A withdrawal goes to review, for example, when:

its amount is large;
the total of all withdrawals from the exchange over the last 24 hours is high;
the current price of the asset is not available.

Review is not a sign of a problem with your account, and it does not change your limits.

What happens during the review

The amount is reserved: it is shown as Frozen and cannot be spent.
If the withdrawal is approved, it gets the status Pending and is sent as usual. You get a notification and an email.
If it is rejected, the amount returns to your available balance and you get a notification and an email: My withdrawal was rejected.
If you cancel it yourself, the amount returns to your available balance right away and the status becomes Cancelled.

How do I cancel a withdrawal under review?

While the status is Under review, you can cancel the withdrawal:

Open Wallet → History → Payments and find the withdrawal with the status Under review. Right after you create it, the same button is also shown in the withdrawal form.
Click Cancel next to the status.
Check the amount in the dialog and click Cancel withdrawal. Keep it closes the dialog without changes.

The amount returns to your available balance at once, the status changes to Cancelled, and you get a notification and an email. Nothing is sent to the network.

Once the withdrawal is approved (status Pending or later), you can no longer cancel it: it is being sent. Only a freeze of the account cancels a withdrawal that has not been sent yet (How do I freeze my account?). If our team decides at the same moment you click Cancel, you see This withdrawal can no longer be cancelled: it has already been approved or processed. and the status in the history shows the result. Through the API: API documentation.

Can I speed it up?

No, the review cannot be skipped. Withdrawals to other Strade users are never reviewed: Sending to another Strade user.

If you have questions, use the support form (topic Manual withdrawal review) and give the date, the asset and the amount of the withdrawal.

Stay safe: Strade support never asks for your password, 2FA codes or seed phrase, and never asks you to pay to speed up a review.

Why is my withdrawal under review?