Strade does not provide services to residents and citizens of the restricted jurisdictions listed in the Terms of Use. When identity verification shows that your document, citizenship or country of residence belongs to such a jurisdiction, your account is limited to withdrawals. You get a notification on the site and an email.

What changes:

trading is not available, and your open orders are cancelled;
no deposit address is shown, so new deposits are not available;
transfers are possible only to your own Funding wallet, so you can move your funds there and withdraw them;
new API keys and sub-accounts can not be created;
the same applies to your sub-accounts. A sub-account does not withdraw itself: signed in as the sub-account, transfer its funds to the Funding wallet of the main account (Transfer, To user: Main account) and withdraw them from there.

You can withdraw your funds at any time, as usual: How do I withdraw? If a deposit sent earlier to your address arrives later, it is credited and can be withdrawn too.

A notice about the limitation is shown at the top of every page while you are logged in.

If you think this is a mistake (for example, you have moved to another country), write to us through the support form. We may ask you to verify your identity again with current documents. Documents are accepted only through verification on the site, never by email.

Stay safe: Strade support never asks for your password, 2FA codes or seed phrase.

Why is my account limited to withdrawals?