Find the message you see below.

Invalid email or password

Check the email and the keyboard layout. If you do not remember the password, reset it. For security reasons we do not say whether an account with this email exists.

Too many failed attempts. Please try again later.

After several wrong passwords, login with this email is paused for a short time. Each further wrong password makes the pause longer, up to one hour. Wait and try again, or reset your password (you can do that during the pause too).

Access to this account is restricted. Please contact support.

Click Contact support under the message, or write to us through the support form from the email of your account. We do not show the reason on the site; support will tell you what to do.

Invalid code, Code has expired, Too many incorrect attempts

An email code is valid for 10 minutes. Request a new one with Resend.
After several wrong codes the attempt is cancelled: click Start over and log in again.
After many wrong codes in a row, codes are not accepted for up to an hour, even after Start over. Wait and try again.
An authenticator code changes every 30 seconds. If codes are always rejected, check that the time on your phone is set automatically.

I do not have my authenticator app

See I lost access to my authenticator app.

If nothing helps, use the support form.

Stay safe: Strade support never asks for your password, 2FA codes or seed phrase.

I cannot log in