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关于账户、充值、提现和安全的常见问题解答。
注册与 KYC
How do I create an account?
How do I log in?
I cannot log in
I do not receive the email code
How do I reset a forgotten password?
How do I verify my identity (KYC)?
What does my verification status mean?
Why is my account limited to withdrawals?
What are sub-accounts and how do I create one?
How do I change the language, currency, time zone or theme?
How do I subscribe to or unsubscribe from the newsletter?
充值与提现
How do I deposit crypto?
Why has my deposit not arrived?
I sent crypto to the wrong network or sent an unsupported token
Can a deposit that was not credited be recovered?
What is a memo (tag) and when do I need it?
How do I withdraw crypto?
What do withdrawal statuses mean?
My withdrawal is processed, but the funds have not arrived
What are the Funding and Spot wallets?
How do I move funds between my accounts?
Sending to another Strade user
Where can I see my deposits, withdrawals and transfers?
Deposits or withdrawals on a network are suspended
交易与兑换
How do I place an order?
Limit, market and stop-limit orders
Why is my order only partially filled?
Where do I see and cancel my orders?
Why was my market order rejected or not fully filled?
Why was my order cancelled when it met my own order?
How do I use Swap?
What are slippage tolerance and price impact in Swap?
What do GTC, IOC, FOK and Post-only mean?
Trading is temporarily halted
When does a new pair open, and what happens when a pair is delisted?
How does the liquidity program work?
How do trading contests work?
How do I apply to list a token on Strade?
手续费
What are the trading fees?
How do fee tiers work?
What are vouchers and how do they work?
How does the referral program work?
How do I use a promo code?
What is the network fee on withdrawals?
Are there fees for deposits and transfers?
What fee is charged on a swap?
限额
What are the withdrawal limits and how do I raise them?
Why are my withdrawals blocked?
What are the minimum amounts for deposits, withdrawals and orders?
Why do I see "Too many requests" or "Too many attempts"?
2FA 与安全
How do I turn on two-factor authentication (2FA)?
How do I change or turn off 2FA?
I lost access to my authenticator app
How do I change my password?
What is the anti-phishing code and how do I set it?
How do I see and close my sessions?
What Strade will never ask you for
I think someone else has access to my account
How do I freeze my account, and how is it unfrozen?
Which notifications and emails does Strade send?
How do I find out about maintenance and Strade announcements?
How do I delete my account?
How do I contact support?
API
How do I create an API key?
API key permissions and IP whitelist
What can I not do through the API?
API request limits and common errors
Where is the API documentation?
提现人工审核
Why is my withdrawal under review?
My withdrawal was rejected
Withdrawals are temporarily suspended
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